Pricing
All prices shown are in UK pounds sterling and include
VAT where applicable.
Refunds and Exchanges
We are confident that you will find our products to
the highest quality in every way. However, if you are
not completely satisfied with your purchase or service
please contact us.
All refunds will be processed within fourteen working
days.
Customer Complaints
We aim to offer an efficient and courteous service to
our customers. It is our policy to acknowledge all enquiries
and keep you informed regularly of a project progress.
If our service falls below that to which you have a
right to expect, or you have any suggestions for the
improvement of this site, please contact
us.
If you unhappy with the service you receive from RedRok
Media please contact us immediately in order that we
can rectify the situation. All emails will be responded
to within three days. We will also keep you informed
of everything we are doing to correct the situation
until the problem has been resolved.
Privacy
Policy
We are committed to protecting your privacy. We will
only collect information that you give at the time of
ordering or registering with us (in accordance with
the Data Protection Act 1998).
The information we hold will be accurate and up to
date. You can check the information that we hold about
you by emailing us. If you find any inaccuracies we
will delete or correct it promptly.
The personal information that we hold will be held
securely in accordance with our internal security policy
and the law.
If we intend to transfer your information outside the
EEA (European Economic Area) we will always obtain your
consent first.
We may use technology to track the patterns of behavior
of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually
modify your browser to prevent this happening. The information
collected in this way can be used to identify you unless
you modify your browser settings.
Your details will not be passed on to any third parties.
We may, however, periodically email you with information
relating to this website and any forthcoming affiliated
sites/promotions. If you wish to be removed from any
mailing lists, please contact our sales team.
For security purposes all credit card transactions
are handled via a secure server and processed by PayPal,
our online clearing agents. RedRok Media have no access
to your credit card details.
The above terms and conditions do not affect your statutory
rights.
If you have any further queries relating to this site,
please contact us.
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